With a decade of experience at Super Systems Inc., Joey Rudy has built a reputation as one of the most trusted technical support professionals in the heat treat industry. His expertise spans furnace controllers, probes, sensors, recipe software, and data systems — knowledge he applies daily to keep client operations running smoothly.

Joey is known for his quick thinking, solution-oriented approach, and unwavering availability. Whether it’s troubleshooting over the phone, guiding teams via email, or remotely accessing systems, he delivers prompt resolutions that minimize downtime and restore productivity. His mastery of SSi software and hardware has saved clients countless hours of lost production.

More than a problem-solver, Joey is a guide and advisor. Clients frequently turn to him for recommendations on new systems, upgrades, and process improvements, benefiting from his ability to anticipate needs and align technology with long-term goals. He doesn’t just fix issues; he helps clients operate more efficiently and strategically.

Joey’s work ethic shines in complex situations, such as creatively resolving network issues on unfamiliar installations or reestablishing data recording during critical production runs. He follows up to ensure solutions are permanent and systems remain reliable.

Colleagues describe him as proactive, professional, and a leader in technical support standards. For many in the industry, Joey is the first call when challenges arise, and often, the last call they need to make. His combination of technical mastery, responsiveness, and dedication has made him an indispensable partner to heat treaters nationwide.

Nominated by: Thermex Metal Treating, Phoenix Heat Treating, Tube Forgings of American, TVT/SMC, Continental Heat Treating, Inc.